Payment Policy

This Payment Policy explains how payments, pricing, and applicable charges are handled when you shop at ZELMORY.

Currency

Prices for our United States store are displayed in U.S. dollars (USD). Please review the currency and final order total at checkout before confirming your purchase.

Accepted Payment Methods

ZELMORY accepts the following payment methods, subject to availability at checkout:

Visa
Mastercard
American Express
Discover
Diners Club
Shop Pay
Apple Pay
Google Pay
Amazon Pay

Digital wallet availability may depend on your device, browser, account, and transaction eligibility. The payment options displayed at checkout are the options available for your purchase.

Prices and Order Total

Product prices are displayed on the relevant product pages. Any applicable sales tax is calculated and shown at checkout before you complete your purchase.

Shipping is free on all U.S. orders. ZELMORY covers applicable customs duties and import charges, including orders fulfilled from our China warehouse.

Review your items, quantities, shipping address, and final total before placing your order.

Payment Authorization and Processing

By submitting your order, you authorize the payment shown at checkout using your selected payment method.

Your payment provider may require additional verification before approving the transaction. Orders must have a successfully confirmed payment before they can be dispatched.

Payment Security

Payments are processed through the payment providers available at our Shopify checkout.

Do not send your full card number, card security code, account password, or verification codes to us through email or chat. Our support team will not ask you to share these details.

Declined or Unsuccessful Payments

If your payment is declined, check that your billing details are correct and that your payment method has sufficient available funds.

You may also contact your bank or payment provider or try another method available at checkout.

An unsuccessful payment attempt may sometimes appear as a temporary pending authorization. Your bank or payment provider controls when that authorization is released.

Duplicate or Unrecognized Charges

If you believe you have been charged more than once, or notice an unfamiliar charge associated with ZELMORY, contact support@zelmory.com.

Include your order number, transaction date, and amount where available. Please do not include full payment card details.

We will review the available transaction information and help you identify the next steps.

Order Confirmation

After you place an order, an order confirmation will be sent to the email address provided at checkout.

If you do not receive it, check your spam or junk folder and contact us before placing another order to avoid an accidental duplicate purchase.

Refunds

Refund eligibility and return conditions are explained in our Return and Refund Policy.

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to make the funds available after a refund has been issued.