Refund policy
Last Updated: September 22, 2026
At Avenmere, we want customers to have clear information about returns before and after making a purchase. This policy explains when a product may be returned, how to request a return, and how approved refunds are handled.
30-Day Return Window
You may request a return within 30 days of receiving your order.
For a standard return, including a change-of-mind return, the product must be unused, unopened, in the same condition in which it was received, and returned with its original packaging.
Proof of purchase or the associated order number is required. A return request must be submitted to Avenmere and approved before the product is sent back.
Opened or Used Personal-Care Products
Because Avenmere sells body and personal-care products, products that have been opened, used, partially used, or have had their protective seal broken are not eligible for a standard change-of-mind return.
This restriction does not prevent you from contacting us if your order arrived damaged, defective, incorrect, or with another order-related issue. Those situations are reviewed separately by our support team.
How to Request a Return
To request a return, email support@avenmere.shop within the applicable 30-day return period.
Please include your order number, the product you would like to return, and the reason for your request.
Our team will review your request and provide return instructions if the return is approved. Depending on the reason for the request, we may ask for photographs or other reasonable information needed to review the issue.
Please do not send a product back without receiving approval and return instructions from Avenmere.
Returns sent without prior approval or outside the return instructions provided by Avenmere may not be accepted.
Free Return Shipping
Avenmere provides free return shipping for approved returns.
After your return is approved, we will send a prepaid return shipping label to you by email.
There is no restocking fee for an approved return.
Return Address
Approved returns must be sent only to the return address shown on the prepaid return shipping label provided by Avenmere.
Our publicly displayed business address should not be used for returns unless that exact address appears on the approved return label or is specifically provided by our support team.
Please do not mail a return to an address found elsewhere on our website without receiving return authorization and instructions first.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, appears defective, or contains a product different from what you ordered, contact support@avenmere.shop as soon as possible.
Please provide your order number and a clear description of the issue. We may request photographs of the product, packaging, shipping label, damage, or other relevant details so that we can review what happened and determine an appropriate resolution.
Please keep the affected product and its packaging while your request is being reviewed unless our support team instructs you otherwise.
Change-of-Mind Returns
A change-of-mind return may be requested within 30 days of delivery when the product remains unopened, unused, in its original condition, and in its original packaging.
Opened or used personal-care products are not eligible for a change-of-mind return.
Return Inspection
After an authorized return is received, Avenmere will inspect the returned product to confirm that it meets the applicable return conditions.
We will notify you of the outcome of the review.
Sending a product back does not automatically guarantee a refund. The return must satisfy the requirements of this policy.
Refunds
If your return is approved after inspection, Avenmere will process the refund to the original payment method within 10 business days.
After Avenmere processes a refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.
If 10 business days have passed since Avenmere confirmed that your refund was approved and processed, contact us at support@avenmere.shop.
Exchanges
Avenmere does not currently offer direct product exchanges.
If an eligible product is returned and you would like a different product, you may place a new order separately.
Order Cancellations
You may request cancellation before your order has shipped.
Contact support@avenmere.shop as soon as possible if you need to cancel an order.
Once an order has shipped, it can no longer be cancelled as an unshipped order. After delivery, any return request will be evaluated under the requirements of this Returns and Refund Policy.
Contact Avenmere
If you need assistance with a return, refund, damaged product, incorrect product, cancellation, or another order-related issue, contact us using the information below.
Business Name: Avenmere
Email: support@avenmere.shop
Phone: +1 463-227-7662
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)
Response Time: We aim to respond within one business day.
Business Address: 663 Nome Rd, Valparaiso, IN 46385, United States