Shipping policy

Thank you for shopping with ZELMORY. This Shipping Policy explains where we ship, how orders are fulfilled, estimated delivery times, shipping costs, and how to contact us about delivery issues.

Where We Ship

ZELMORY currently ships to customers within the United States only.

Order Processing and Estimated Delivery

Our estimated total delivery time is 7–10 business days from the date you place your order. This timeframe includes both order processing and shipping transit.

Business days are Monday through Friday, excluding U.S. federal holidays. Saturdays and Sundays are not counted.

Delivery times are estimates, not guaranteed arrival dates. Carrier disruptions, customs processing, severe weather, holidays, or address issues may occasionally affect delivery.

Warehouse Locations and Order Fulfillment

We fulfill orders from warehouses in the United States and China, depending on product availability.

If your product is available at our U.S. warehouse, it will ship from the United States. If it is unavailable at our U.S. warehouse, it will ship from our China warehouse.

The estimated total delivery timeframe of 7–10 business days applies to orders fulfilled from either location.

Free Shipping

Shipping is free on all orders delivered within the United States. There is no minimum purchase requirement and no shipping charge added at checkout.

Customs, Duties, and Taxes

ZELMORY covers applicable customs duties and import charges for orders shipped from China to the United States. Customers will not be required to pay additional customs duties or import charges upon delivery.

Any applicable sales tax is calculated and displayed at checkout before you complete your purchase.

Order Tracking

Once your order has shipped, we will send a shipping confirmation email containing your tracking information.

Tracking updates may not appear immediately after dispatch. Please allow time for the carrier to receive and scan your package.

If you have not received your tracking details, contact us at support@zelmory.com with your order number.

Changing Your Shipping Address

Please ensure that your delivery address is complete and accurate before placing your order.

If you need to correct an address, email support@zelmory.com as soon as possible. We will try to make the change before dispatch. Once an order has shipped, address changes may no longer be possible.

Incorrect or Incomplete Addresses

An incorrect or incomplete address may cause delivery delays, failed delivery, or a package being returned.

Please check your recipient name, street address, apartment or unit number, city, state, and ZIP code before completing checkout. If a delivery issue occurs, contact us so we can review the situation and explain the available next steps.

Delayed Shipments

If your order has not arrived within the estimated 7–10 business days, please contact support@zelmory.com with your order number.

We will review the tracking information, investigate with the fulfillment team or carrier where necessary, and advise you of the next steps. If we become aware of a significant delay, we will contact you with an update and explain the available options, including cancellation and a refund where applicable.

Lost or Missing Packages

If your package appears lost in transit, or tracking shows delivery but you have not received it, please contact us promptly.

Include your order number and a brief description of the issue. We will investigate the shipment with the carrier and work with you to resolve the issue. A delivery scan does not prevent you from contacting us for assistance.

Packages Damaged During Delivery

If your order arrives damaged, email support@zelmory.com with your order number and a description of the damage.

Where possible, include clear photographs of the item, packaging, and shipping label. Keep the packaging while we review the issue. We will explain the appropriate resolution and any return instructions.

Contact ZELMORY

For questions about shipping, tracking, or delivery, please contact us using the details below.

Business Name: ZELMORY

Email: support@zelmory.com

Business/Contact Address: 918 Aster Avenue, Newark, Delaware 19711, United States

Human Support Hours: Monday–Friday, 9:00 AM–5:00 PM U.S. Eastern Time, GMT−5 during standard time and GMT−4 during daylight saving time.

Email Response Time: Within 24 hours.

Chat Support: Our automated chatbot is available 24/7. Human assistance through chat is available during the business hours listed above.

The address above is provided for business correspondence. Please contact us for return instructions before sending back any item.