Privacy policy

 

Last Updated: October 15, 2026

ZELMORY operates zelmory.com, an online fashion store powered by Shopify. This Privacy Policy explains how we collect, use, and disclose personal information when you browse our website, place an order, or contact us.

Information We Collect

Depending on how you interact with our store, we collect:

  • Contact information, such as your name, email address, phone number, and billing or shipping address.

  • Order information, including products purchased, payment status, returns, and refunds.

  • Information you provide through emails, contact forms, or support chat.

  • Technical and browsing information, such as your IP address, browser, device information, and interactions with our website, collected through Shopify and technologies used on our store.

Payment details are processed by the payment providers available at checkout. Please do not send full card details or security codes through email or chat.

How We Use Your Information

We use personal information to:

  • Process payments and fulfill orders.

  • Arrange shipping and provide tracking updates.

  • Handle returns, refunds, and customer inquiries.

  • Maintain and improve our website.

  • Detect suspicious activity and protect our customers and business.

  • Meet applicable legal, accounting, and recordkeeping obligations.

If you subscribe to marketing communications, we may use your contact details to send those communications. You can unsubscribe using the link in a marketing email.

Information Shared With Service Providers

We disclose relevant information to service providers when needed to operate our store, including Shopify, payment processors, fulfillment partners, shipping carriers, and customer support providers.

For example, a fulfillment partner or carrier receives the contact and delivery information needed to ship your order.

We may also disclose information where required by law, to respond to valid legal requests, or to protect legal rights and prevent fraud.

Shopify

Our store is hosted on Shopify, which provides the ecommerce platform used to offer products and process orders.

Shopify processes personal information to provide services to our store. It may also process certain information for its own purposes as described in its privacy policy.

You can learn more at:
https://www.shopify.com/legal/privacy

Cookies and Similar Technologies

Our website uses cookies and similar technologies to support functions such as shopping carts, checkout, security, and remembering preferences.

Depending on the tools enabled on our store, additional technologies may be used for analytics or advertising. Where required, we request consent or provide choices before using these technologies.

You can manage cookies through your browser and any privacy controls displayed on our website. Blocking some cookies may affect store functionality.

Customer Support and Chat

Messages sent through our contact forms, email, or chat may be processed and retained to answer questions and maintain support records.

Our chatbot provides automated assistance. Human support is available during our published business hours.

Please avoid sharing sensitive personal information, payment security codes, passwords, or identity documents through chat unless a secure and necessary process has been explained to you.

International Processing

Our fulfillment operations include warehouses in the United States and China. If an order is fulfilled from China, the information needed to prepare and deliver that order may be shared with our fulfillment partners there.

Shopify and other service providers may also process information outside your state or country. Where applicable, required safeguards apply to these transfers.

Information Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide support, maintain business records, resolve disputes, and meet legal obligations.

Retention periods depend on the type of information and the reason it is held.

Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of your personal information. You may also have rights to restrict certain processing or opt out of certain advertising-related uses.

To make a request, contact support@zelmory.com. We may need to verify your identity before completing it.

Some information may need to be retained for legal, security, or transaction-related reasons. We will explain any applicable limitations when responding.

Where applicable, you may appeal a privacy request decision by contacting us at the same email address. We will not discriminate against you for exercising applicable privacy rights.

Marketing Preferences

You can unsubscribe from promotional emails using the unsubscribe link included in those emails.

Unsubscribing from marketing does not stop essential communications about orders, delivery, refunds, or customer support.

Data Security

We use reasonable measures intended to protect personal information. However, no online transmission or storage system can be guaranteed completely secure.

Please protect your account credentials and contact us if you suspect unauthorized activity related to your account or order.

Children’s Privacy

Our store is intended for a general audience and is not directed to children under 13.

If you believe a child has provided personal information to us, contact support@zelmory.com so we can review and address the situation.

Third-Party Services and Links

Our website may link to services operated by other companies. Their handling of personal information is governed by their own privacy policies.

Please review those policies when using an external service.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our operations, services, or applicable requirements.

Updates will be posted on this page with a revised “Last Updated” date. Additional notice will be provided where required.

Contact ZELMORY

For privacy questions or requests, contact us using the details below.

Business Name: ZELMORY

Website: https://zelmory.com

Email: support@zelmory.com

Business/Contact Address: 918 Aster Avenue, Newark, Delaware 19711, United States

Human Support Hours: Monday–Friday, 9:00 AM–5:00 PM U.S. Eastern Time, GMT−5 during standard time and GMT−4 during daylight saving time.

Email Response Time: Within 24 hours.

Chat Support: Our automated chatbot is available 24/7. Human assistance is available during the business hours listed above.